Answers before you buy
Answers to common questions about shipping, returns, setup and compatibility at Security King Homes.
Do these products require professional installation?
No. Most devices (doorbells, cameras, sensors, plugs) are designed for DIY installation in minutes and guided by the brand's app. Some hardwired items (wired doorbells, floodlight cameras, thermostats) may need basic electrical work — if you are not comfortable, a licensed electrician or installer is the safe choice. Our setup guidance is free — see the Support page.
Does Security King Homes sell a monitoring service?
We sell the hardware. The devices connect to each brand's own app (Ring, eufy, Tapo, Reolink, Google Home). Optional professional alarm monitoring, where a brand offers it, is a separate subscription you purchase directly from that brand.
Will these devices work together?
Products from the same brand share that brand's app and often work together seamlessly (e.g., Ring cameras + Ring Alarm). Cross-brand integration depends on the ecosystems each product supports (Google Home, Amazon Alexa, etc.). Check the product listing and the brand's compatibility documentation.
Do I need a subscription for cameras?
Free features vary by brand — most cameras offer live viewing, motion alerts and two-way audio without a plan, and some store events locally or in the brand's free tier. Cloud video history and advanced features are typically subscription-based, sold directly by the brand. No subscription is ever required to use the hardware you buy from us.
What Wi-Fi do I need?
A working 2.4 GHz or 5 GHz home network. For cameras, a stable connection matters more than raw speed. See our Wi-Fi routers and mesh category if your network needs an upgrade.
How long does shipping take?
We process within 1–2 business days; delivery is 2–7 business days in the contiguous US (see our Shipping & Delivery page). Free shipping over $49.
What is your return policy?
30 days from delivery, no restocking fee, for any reason — see our Returns & Refunds page.
Are products covered by warranty?
Yes — every product carries its manufacturer warranty (typically 1 year) and we help you claim it — see our Warranty page.
How do I know a product is genuine?
We buy directly from authorized channels, and we only stock Ring, eufy, Tapo, Reolink, Google and Arlo. Nothing else goes on the shelf.
Can I track my order?
Yes — tracking is emailed when your order ships and you can track it on the Track Order page.
What is a Combo Plan?
A curated bundle of devices at a 10% discount off the combined prices — see our Plans page. Itemized, with no hidden terms.
How do I return a device and protect my privacy?
Factory-reset the device and remove it from your account before sending it back (see our Returns & Refunds page). We don't want your data either — which is why we ask you to reset devices before sending them back.
Still have a question?
Call or email and one of us will answer it — usually the same day.