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Returns

Returns & Refunds

30-day returns on all smart home products from Security King Homes. Easy process, clear conditions, refunds to your original payment method.

Our policy in plain English

Our 30-day guarantee. If you are not happy with your purchase for any reason, you may return it within 30 days of delivery for a refund or exchange. No restocking fees.

What you need to return an item.

  • The item must be in new, resellable condition: unused, undamaged, in its original packaging with all included accessories, mounts, cables and manuals.
  • Devices that store personal information (cameras, doorbells, hubs, locks, alarms) must be factory reset / removed from your account before returning, for your privacy and ours. If a device arrives with someone else's data on it, we will reset it — but we cannot refund a device that shows evidence of another user's account configuration while returned.
  • Include your order number (or the RMA number we give you).

How to start a return.

  1. Contact us via the contact form or email sales@securitykinghomes.com with your order number and reason for return.
  2. We reply within 1 business day with a return authorization (RMA) and the return address.
  3. Pack the item securely in its original packaging and ship it to the return address with the RMA number inside.
  4. We inspect the returned item within 2 business days of receiving it and process your refund or replacement.

Refund timing.

  • Refunds are issued to the original payment method within 7–10 business days of our receiving your return (bank processing can add 5–10 business days on top).
  • Exchanges ship within 2 business days of the returned item arriving.
  • If returned items do not meet the conditions above, we will contact you — no silent partial refunds.

Return shipping costs.

  • Change of mind: customer pays return shipping (we can provide a prepaid label; the cost is deducted from the refund).
  • Defective, damaged, or wrong item delivered: we pay return shipping and ship a replacement or refund in full.

Damaged or wrong item. If your order arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos of the packaging and item, and we will resolve it — replacement or refund, our cost.

Cancellations. Orders can be cancelled for a full refund any time before they ship.