Warranty
Every product at Security King Homes is covered by its manufacturer warranty. We support warranty claims for Ring, eufy, Tapo, Reolink and Google Nest devices.
Our policy in plain English
Manufacturer warranties. Every product we sell is new and covered by its manufacturer's warranty (typically 1 year from the date of purchase — confirm the exact terms on the brand's site). We act as your advocate for warranty claims.
What we cover. If a product fails under normal use during the manufacturer's warranty period, we will coordinate with the manufacturer for a repair or replacement. This is in addition to your 30-day return window (see our Returns & Refunds page).
What is not covered. Physical damage, water damage not covered by the device's rating, misuse, modification, loss, theft, cosmetic wear, consumables (filters, bags, batteries and adhesive pads are covered only during the return window unless stated otherwise on the product page), and installation errors. Check the individual product listing for the manufacturer's stated exclusions.
How to claim.
- Contact us within the warranty period with your order number and a description of the fault.
- We may ask for photos or a short video of the issue to share with the manufacturer.
- We handle the claim with the manufacturer and keep you updated. You do not need to contact the brand directly.
Firmware and updates. Software/firmware updates for devices are provided by the device manufacturer through its app; security and feature updates follow each brand's own release schedule.
Setup support. Setup questions are free and unlimited — see our Support page.
Our commitment. If you have a problem, we resolve it. That is the policy behind the policy.